Brand Health Tracker questions

Understanding Uber’s Research Surveys

At Uber, we’re always looking for ways to better understand and serve our users. Our survey program is one of the ways we listen to your feedback and identify trends that may impact how we evolve and improve our services.

Why You’re Receiving This Email

You may have received an email from Uber Research Insights ([email protected]) inviting you to participate in a survey. This outreach is part of our official research conducted by Uber in partnership with Qualtrics, a trusted survey software provider.

Participation is entirely voluntary and helps us better understand how you feel about the Uber and Uber Eats platform.

Is This Email Legitimate?

Yes. If you received a survey invitation from Uber Research Insights ([email protected]), it is a legitimate communication from Uber’s Research Insights team. These emails are sent exclusively for research purposes.

Is My Information Confidential?

Absolutely. Any information you provide in the survey is confidential and used strictly for research purposes. We may collect basic demographic data to better understand overall trends, but your personal data will not be shared or used for any other reason beyond improving our services.

Incentives & Gift Card Delivery

As a token of our appreciation, respondents who qualify and complete the full survey may receive a small incentive (e.g., a gift card). Here’s how it works:

• Incentives are sent via email within 24 hours of completing the survey.
• The gift card will be sent to the email address where you received the original survey invitation, unless you provided a different preferred email address during the survey.
• Didn’t receive it? First, check your spam or junk folder.
• If it’s been more than 24 hours and you still haven’t received your reward, please contact our support team at: [email protected]

How to Unsubscribe

If you no longer wish to receive this particular survey, you can unsubscribe by clicking the unsubscribe link included in the original survey invitation email. Once unsubscribed, you will no longer receive future communications related to this survey.