What is Uber Reserve?

Uber Reserve lets you request rides in advance. As a driver, you can see Reserve trip requests up to a week ahead. You’ll know the pickup and dropoff spots, as well as the fare, before you accept.

Accepting Uber Reserve trips

• Eligible drivers can find Reserve trips in the Driver app by tapping Menu and then Opportunities Center.
• Some Reserve trips will appear on the home screen when the pickup time is close to the current time.

Rider cancellations

• You receive a fee if a rider cancels within an hour of pickup and you’re online heading to the location.
• For all ride types, you get the lower of the rider’s fare or a standard cancellation fee (service fee not included).
• No fee if you’re estimated to be more than 20 minutes late and the trip goes to another driver.

When to go online

• Premium options (Uber Black, etc.): Be online 45 minutes before pickup or the ride might be reassigned.
• Economy options (Uber X, etc.): Be online 30 minutes before pickup or the ride might be reassigned.

Cancellation policy for drivers

• Premium options: Cancel at least 45 minutes before pickup to allow re-matching.
• Economy options: Cancel at least 30 minutes prior to pickup to allow re-matching.

You must be online 45 minutes before pickup (premium) or 30 minutes before (economy), or you might lose the reservation.

Lost access to Reserve trips

Riders pay an extra for the Uber Reserve experience, only drivers who consistently follow the reservations policy are eligible to select reservation requests from the Reservations section in the Driver app.

• If the reservation policy isn’t followed, you’ll receive an in-app reminder.
• If you missed a recent Reserve trip, please tap on the reminder to see how many misses you have.
• If you have 3 misses you will lose access to Reserve trips.

If you lost access to Reservation trips please contact support to regain access.

If you do not see Reservation trips, suggestions for seeing more in the app may include:

• Checking for reservations more frequently.
• Checking for reservations at times you’re not typically online. as Reservations are requested for off-peak times as well.
• As more riders begin to use this feature, we expect more opportunities to become available.

Accepting other trips

You can still get on-demand requests before your Uber Reserve trip. The app tries to match you with trips leading towards your scheduled pickup.

Wait time fees

• High-end options: 15 minutes of wait time are included. If the rider doesn’t show and you cancel after 15 minutes, you get a cancellation fee minus the service fee.
• Standard options: 5 minutes of wait time included. If the rider doesn’t show and you cancel after 5 minutes, you receive a cancellation fee minus the service fee.